Frequent Asked Questions (FAQ’s)

Find the answers to the most frequently asked questions about the Centro de Diagnóstico Molecular below.

How do I schedule my COVID-19 test?

The appointment for COVID-19 tests is made exclusively through the Centro de Diagnóstico Molecular platform. According to the existing vacancies, you can schedule the day and time most convenient for you. You can schedule your appointment here.

Is the COVID-19 test performed at your Center reimbursed?

Yes. The Centro de Diagnóstico Molecular has agreements with Multicare and Grupo Fidelidade.

If you have Multicare insurance and a doctor’s prescription for PCR testing for COVID-19, the test performed in our center is reimbursed according to your policy.

If you are a Grupo Fidelidade employee, you can perform PCR test for COVID-19 diagnosis in the Centro de Diagnóstico Molecular, at the cost of 30€*. You will need to present your collaborator card upon check-in.

You can perform the COVID-19 diagnostic PCR test without a medical prescription, for traveling or other purposes. In this case, the test is not reimbursed and costs 15€ or 40€*, depending on if it is a rapid antigen test or PCR test, respectively.
*Payment made at check-in.

How is check-in done at your Center?

You must attend the Testing Site on the scheduled day and time. Upon arrival, registration is carried out by verifying the personal data indicated in the appointment form. You must bring your identification document with you.

How long does the test take?

The nasopharyngeal swab is a quick procedure. The technician collects the sample into a viral inactivation medium with a nasopharyngeal swab.

According to the affluence at the collection point, the waiting time may vary.

How long does it take to get my test result?

The result of your Rapid Antigen Test for COVID-19 diagnosis is sent within 30 minutes after collection. Within a maximum of 3 hours you will receive a new email attachment to which will be attached a report with your identification and the test result, in Portuguese and in English, which is valid for travel.

You will receive the result of your COVID-19 PCR test within 24 hours after the sample has been collected.

If you want to obtain theresult in 2 hours, you can request an urgent test upon admission at the reception of the Centro de Diagnóstico Molecular.

How is my test result sent?

The result of your COVID-19 test is sent to your email address. Please always check the spam folder in your email if you do not receive the result.

What does my COVID-19 Rapid Antigen Test result mean?

If the result of your rapid antigen test is:

“Negative” means that no antigens against the SARS-CoV-2 virus were detected in the analyzed sample;

“Positive” means that antigens against the SARS-CoV-2 virus were detected in the analyzed sample;

“Inconclusive” that it is not possible to say whether or not SARS-CoV-2 antigens were detected in the analyzed sample, being neither negative nor positive.

What does my PCR COVID-19 test result mean?

If your test result is “Not Detected,” no copies of the SARS-CoV-2 virus (responsible for the COVID-19 disease) were found in the collected sample, which is typically considered a negative test.

If your test result is “Detected,” it means that we detected copies of the SARS-CoV-2 virus in the collected sample, which is a positive result for the presence of this virus.

My test result is “detected” what should I do?

A “Detected” result indicates the presence of the SARS-CoV-2 virus in the collected sample. You must isolate yourself and contact the SNS24.

If you have performed the test after contacting the SNS24, you do not need to do anything. The tests carried out at the Centro de Diagnóstico Molecular are reported to the national SINAVE-LAB system and are accessible to the health delegate of your area of residence.

I had a “detected” result, but I have no symptoms. Is it possible?

COVID-19 diagnostic PCR tests are very sensitive and can detect minimal amounts of the genetic material of a virus, in this case, the SARS-CoV-2 virus. SARS-CoV-2 infection is sometimes asymptomatic; the infected person does not show symptoms throughout the disease. On the other hand, as it is sensitive, the PCR test can detect the presence of the virus a few days before the onset of symptoms.

I got an “inconclusive” result; what does it mean?

An “inconclusive” result means that it is not possible to say whether or not the virus is present in the analyzed sample. It´s impossible to say if the result is positive or negative. This result may be due to an ineffective sample collection, SARS-CoV-2 infection at a very early stage, or in the case of patients close to recovery.

I had an “inconclusive” result; what should I do?

If you have an inconclusive result, contact the laboratory via email as soon as possible, indicating the sample number visible in the result report.

However, be aware that if you have interrupted the collection or have not allowed a correct nasopharyngeal swab or saliva collection, the Centro de Diagnóstico Molecular does not guarantee a reliable result (detected/not detected); it is not responsible for such fact, nor for the repetition of the test if its result is inconclusive.

Does your Center communicate the results to the health authorities?

All test results performed at the Centro de Diagnóstico Molecular iMM are reported to the national SINAVE-LAB system and can be consulted by the health delegates.

The system issues a testing certificate that will later be available at the SNS24 application.

What is the storage procedure for my biological sample?

The Centro de Diagnóstico Molecular iMM follows the usual sample storage procedure for COVID-19 diagnostics, which involves storing samples with negative results for five days and keeping the positive ones according to public health authorities’ guidelines.

This information is explicit in the Informed Consent that you must read and sign before the test.

What is the data protection policy of Centro de Diagnóstico Molecular?

The Centro de Diagnóstico Molecular iMM guarantees compliance with the current legislation, namely the legislation protecting personal data. The processing of such data is subject to explicit consent on the holder’s part. The Centro de Diagnóstico Molecular develops the necessary and adequate procedures to guarantee respect for lawfulness, loyalty, transparency, minimization, integrity, and confidentiality. It ensures the data owner exercises all his rights.

Centro de Diagnóstico Molecular iMM stores users’ data in a secure database for five years, and its access is exclusive to members of the Center designated for such functions. After the described period, all personal data are permanently deleted unless it’s necessary for legal compliance obligations.

The personal data will be used exclusively for sending the test results to the user and for complying with legal obligations, namely, notifying and sending positive results to the health authorities to signal positive cases.

If you wish to file a complaint, you can do so In addition, you have the right to file a complaint to the competent supervisory authority

The questions/answers will be updated whenever it’s necessary or appropriate.